So here are the lectures I must have missed at scaling school:
- Scaling doesn’t just happen upwards. It also has to happen sideways. So while it’s obvious that you need to scale up in sales, operations, marketing, who knew you needed to scale across department interface as well? The more volume you have in a department the more chaos you bring to the interfaces between departments.
- Scaling is disruptive and disquieting. Well OK I knew this one, but I didn’t take good notes on what it meant. It means that, except for the most established roles, a lot of change and adaptation is needed. People don’t like change. Who knew that activities that look like a no big deal to me end up being near-resigning issues to others.
- Scaling demands massive agility while holding on to the vision. OK, I know this sounds namby pamby but it's amazing how, when you start to gain traction, wonderful, but diverse opportunities come your way. People with ideas come out of everywhere. Clients ask you to do new and diverse services. Who knew it would call for so much wisdom to know the difference between an agile value add and a fool’s errand.
Shine Bid Services is a bid, proposal and tender management company that has been sustaining a 50% growth rate per annum and is looking at 100% growth in 2017 (OK SaaS guys we know that’s a round of drinks to you but in professional services it’s pretty hardcore!)
We would have achieved global domination by tea-time if it wasn’t for all these pesky scaling issues. Now we will have to wait till 2020 when we hope to be the fastest growing bid management company, by revenue, in the world with a consistent win rate of over 80%.